Refund policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy from the date of delivery.
Eligibility for Returns
To qualify for a return, the item must be unused, in its original packaging, and in the same condition in which it was received. Proof of purchase is required.
Return Process
-
Contact our support team at vanvanmuoii10@gmail.com to initiate your return.
-
Once your return is approved, we will provide you with instructions and a return shipping address.
-
The customer is responsible for the return shipping cost unless the item was defective or damaged upon arrival.
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days and credited back to your original payment method.
Exchanges
We offer free exchanges for defective or incorrect items. Please contact our team within 7 days of receiving your order for assistance.